Cookie Policy
Last updated: 24 October 2025
This Cookie Policy explains how Fenner Dunlop Americas (“we,” “our,” or “us”) uses cookies and similar technologies to recognize you when you visit www.fennerdunlopamericas.com (“Website”).
It describes what these technologies are, why we use them, and your choices regarding their use under applicable U.S., Canadian, and international privacy laws.
By continuing to browse or use our Website, you consent to our use of cookies and similar tracking technologies as described below.
1. What Are Cookies
Cookies are small data files stored on your device by websites you visit. They help websites function properly, improve user experience, and provide insights into performance.
Cookies set by us are called first-party cookies. Those set by others (such as Google or Hotjar) are third-party cookies used for analytics, advertising, and communication features.
2. Why We Use Cookies
We use cookies to:
-
Ensure the Website operates correctly and securely.
-
Measure traffic and understand how visitors interact with our pages.
-
Improve navigation and overall user experience.
-
Deliver relevant advertising and measure marketing effectiveness.
3. Cookies and Tools We Use
Our Website uses a limited number of third-party tools and cookies to improve performance, analyze user behavior, and support communication with visitors.
Below is an overview of the tools and their purpose:
-
Google Analytics 4 (GA4): Used to measure traffic and engagement. Collects data such as anonymized IP addresses, session duration, and interaction events, typically retained for up to 365 days.
-
Hotjar: Provides insight into user behavior through heatmaps, scroll tracking, and session recordings. Data is anonymized and retained for up to 365 days.
-
Google Ads: Used for conversion tracking and remarketing to evaluate campaign effectiveness and deliver relevant ads. Cookies may remain active for up to 365 days.
-
OneSignal: Supports optional push-notification services. Collects limited device information and IP address data to deliver messages accurately. Retention is typically up to 365 days.
-
LiveChat: Enables real-time customer support. Stores chat session data, message history, and necessary technical metadata. Session data is removed when the browser is closed; logs may be retained for up to 180 days.
We do not use cookies to directly identify individuals. Data collected is aggregated and used for operational and analytical purposes only.
4. Third-Party Services
Our Website uses a limited number of third-party tools and cookies to improve performance, analyze user behavior, and support communication with visitors.
Our Website integrates services that may process limited information such as IP address, browser type, and session ID.
These providers may process data in jurisdictions outside your own, including the United States, where our servers and main service providers are located.
Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) where applicable.
You can review the privacy policies of our main service providers:
5. Managing Cookies
Our Website uses a limited number of third-party tools and cookies to improve performance, analyze user behavior, and support communication with visitors.
Most browsers automatically accept cookies, but you can change your settings to delete or block them at any time.
You can find instructions here:
Please note that disabling certain cookies may affect website functionality.
6. Data Transfers
For visitors from the European Union, United Kingdom, or Canada, please note that your data may be transferred to and processed in the United States, where our servers and certain third-party providers are located.
Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses where applicable.
7. Your Rights
Depending on your jurisdiction, you may have specific rights regarding your personal data:
U.S. (California, Virginia, Colorado, Connecticut, Utah)
Residents may have the right to request access, correction, deletion, or to opt out of targeted advertising or the sale or sharing of personal information.
To exercise these rights, please contact us at privacy@fennerdunlopamericas.com or use our “Do Not Sell or Share My Personal Information” link when available.
Canada (PIPEDA)
Your personal information will be processed in the United States, where our servers and service providers are located.
By using our Website, you consent to this processing. You may contact our Privacy Officer at privacy@fennerdunlopamericas.com for details on how your information is protected.
European Union / United Kingdom (GDPR / UK GDPR)
For users in the EU or UK, our GDPR representative is identified in our Legal Notice.
You may contact this representative for questions or to exercise your data protection rights.
8. Data Retention
Data collected through cookies is retained only as long as necessary for the stated purposes and is deleted or anonymized afterward.
9. Updates
We may update this Cookie Policy periodically to reflect changes in our tools, technologies, or applicable laws.
The date at the top of this page indicates the most recent revision.
10. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
Fenner Dunlop Americas
privacy@fennerdunlopamericas.com
For more details about how we handle your personal information, please see our Privacy Policy and Legal Notice.
